Our Lifecycle Approach
Every engagement follows a structured methodology to control risk and ensure quality
Discover & Plan
Assessment, documentation & strategy
Implement
Execution with rollback plans
Stabilize
Post-deployment support
Monitor
Ongoing optimization
Phase 1: Discover & Plan
We begin every engagement with thorough discovery to understand current state and requirements, then develop detailed plans with clear timelines, resource requirements, and risk mitigation strategies.
Activities
- System inventory and documentation
- Architecture diagram creation
- Performance baseline collection
- Security and compliance review
- Stakeholder interviews
- Requirements gathering
- Solution design and architecture
- Detailed project plan creation
- Resource allocation
- Risk mitigation planning
- Test scenario development
- Rollback procedure design
Deliverables
- Current-state documentation
- System landscape inventory
- Gap analysis report
- Risk assessment
- Requirements specification
- Technical design document
- Project plan with timeline
- Resource plan
- Risk mitigation plan
- Test plan and scenarios
- Rollback procedures
Quality Gates
- Documentation reviewed by client
- Requirements signed off
- Risks acknowledged
- Success criteria agreed
- Design approved by stakeholders
- Timeline agreed and realistic
- Resources confirmed available
- Risks accepted or mitigated
Phase 2: Implement
We execute according to plan with continuous validation and documentation of all changes.
Activities
- Non-production testing first
- Change request submission
- Production execution during maintenance window
- Continuous monitoring during changes
- Validation testing post-change
- Documentation updates
Deliverables
- Change records and audit trail
- Test results and validation
- As-built documentation
- Configuration specifications
- Updated operational procedures
Quality Gates
- Non-production testing successful
- Change approval obtained
- Rollback plan ready
- Validation tests passed
- Stakeholder sign-off
Phase 3: Stabilize
We provide intensive support during the critical initial period after go-live.
Activities
- Enhanced monitoring and alerting
- Rapid response to issues
- Performance tuning
- User feedback collection
- Issue tracking and resolution
- Knowledge transfer sessions
Deliverables
- Stabilization report
- Issue log with resolutions
- Performance metrics
- Lessons learned document
- Updated documentation
Quality Gates
- System stable for 30 days
- Performance meets targets
- No critical open issues
- Users trained and comfortable
Phase 4: Monitor
We establish ongoing monitoring and optimization to maintain system health and performance.
Activities
- Continuous system monitoring
- Performance trend analysis
- Capacity planning
- Proactive issue identification
- Regular health checks
- Optimization opportunities
Deliverables
- Monthly management reports
- Performance dashboards
- Capacity forecasts
- Health check reports
- Optimization recommendations
Quality Gates
- SLA targets consistently met
- No recurring issues
- Capacity adequate for growth
- Client satisfaction maintained
Quality Assurance Approach
We build quality and risk control into every engagement
Rollback Plans
Every production change includes a documented rollback procedure:
- Step-by-step rollback instructions
- Rollback tested in non-production
- Go/no-go decision criteria defined
- Rollback authority clearly assigned
- Time limit for rollback decision
Test Scenarios
We validate changes through comprehensive testing:
- Functional testing of critical transactions
- Integration testing of interfaces
- Performance testing under load
- Security testing of access controls
- User acceptance testing
Change Control
Disciplined change management reduces risk:
- Change request with business justification
- Technical review and risk assessment
- Approval from designated authority
- Scheduled maintenance window
- Complete audit trail maintained
Documentation Standards
We maintain comprehensive documentation:
- Architecture diagrams and specifications
- Configuration parameters and settings
- Operational procedures and runbooks
- Troubleshooting guides
- Lessons learned and best practices
Privacy & Security Principles
We handle client systems and data with strict security controls
Access Control
- Least privilege: minimum access required
- Named user accounts (no shared credentials)
- Multi-factor authentication where available
- Regular access reviews and revocation
Audit & Logging
- All administrative actions logged
- Audit trails available for review
- Change records maintained
- Activity reports provided monthly
Data Protection
- Client data protected under NDA
- No production data extraction without approval
- Encrypted communication channels (VPN, SSH, HTTPS)
- Data minimization: only access what's needed
Personnel Security
- Background checks for all team members
- Confidentiality agreements signed
- Security awareness training
- Immediate access revocation upon separation
Compliance Frameworks
Our practices align with common regulatory requirements:
- GDPR: Data privacy and protection principles
- KVKK: Turkish data protection law compliance
- SOX: Change control and audit trail requirements
- ISO 27001: Information security management practices
Downloadable Templates
Access our standard templates and checklists to see what we deliver
SAP Basis Health Checklist
Comprehensive checklist for system health assessment covering landscape, performance, security, and backup
Root Cause Analysis (RCA) Template
Structured template for documenting incident details, timeline, root cause, and corrective actions
Change Request & Maintenance Window Form
Standard form for change requests including impact assessment, rollback plan, and approval workflow
Disaster Recovery Runbook Skeleton
Template for DR procedures including system dependencies, recovery steps, and contact lists