Who We Are
Remova Inc. is an independent SAP Basis consulting and managed services provider. We deliver reliable SAP operations through disciplined processes, transparent reporting, and proven methodologies. Our focus is SAP infrastructure—the technical foundation that keeps your SAP systems running fast, secure, and available.
We work with organizations of all sizes, from single-system environments to complex global landscapes. Our clients value predictability, transparency, and verifiable results over generic success claims.
Operating Principles
Transparent Reporting
We provide monthly management reports with clear KPIs:
- Incident counts by priority and category
- SLA compliance percentage
- System availability metrics
- Change success rates
- Root cause analysis for critical incidents
You know exactly what we deliver and where we stand against commitments.
Disciplined Change Management
Every production change follows structured process:
- Business justification and risk assessment
- Non-production testing first
- Documented rollback procedure
- Scheduled maintenance windows
- Post-change validation
- Complete audit trail
We minimize risk through process discipline, not luck.
Security-by-Design
Security controls are built into our operations:
- Least privilege access principles
- All actions logged and auditable
- Encrypted remote access only
- Regular security patch management
- Backup verification and DR testing
- Compliance documentation maintained
Security is not an add-on—it's how we operate.
Team Structure
Our team is organized around core roles with clear responsibilities:
SAP Basis Lead
Responsibilities:
- Architecture design and planning
- Complex problem resolution
- Vendor coordination
- Client technical consultations
- Quality assurance oversight
AMS Engineer
Responsibilities:
- Incident response and triage
- System monitoring and alerting
- Regular maintenance execution
- Performance monitoring
- Documentation updates
Project Manager
Responsibilities:
- Project planning and coordination
- Stakeholder communication
- Timeline and deliverable tracking
- Risk management
- Status reporting
For Premium support packages, we assign a dedicated Service Manager who serves as your primary point of contact and coordinates all activities.
Service Approach
What We Deliver
- Structured Processes: Documented procedures for all common activities (patching, upgrades, changes, incidents)
- Verifiable Results: Tangible deliverables like health check reports, RCA documents, configuration guides, runbooks
- SLA Commitments: Clear response and resolution targets with monthly compliance reporting
- Risk Control: Rollback plans, test scenarios, and validation procedures for all production changes
- Knowledge Transfer: Documentation and training so your team understands what we do and why
What We Don't Do
- We don't make unrealistic promises about "zero downtime" or "100% availability" without the infrastructure and cost to deliver it
- We don't claim success based on unverifiable metrics or vague improvements
- We don't implement changes without proper testing, documentation, and rollback plans
- We don't hide problems or missed SLAs—we report transparently and work to improve
Our Philosophy: Reliable SAP operations come from disciplined process execution, not from claims of excellence. We let our deliverables, SLA compliance, and client systems speak for themselves.
Policies & Compliance
Data Protection & Privacy
We handle client data in accordance with applicable regulations:
- GDPR: General Data Protection Regulation (EU)
- KVKK: Turkish Data Protection Law
- Confidentiality: All client data protected under NDA
- Data Minimization: We access only data required for specific tasks
- Audit Trail: All access and actions logged for review
Quality & Security Management
Our practices align with recognized frameworks:
- ISO 27001 Principles: Information security management practices
- SOX Controls: Change management and audit trail requirements for financial systems
- ITIL Practices: Incident, problem, and change management processes
Business Continuity
We maintain operational resilience:
- Distributed Team: Team members in multiple locations to mitigate site-specific risks
- Documentation: All procedures documented and accessible to multiple team members
- Cross-Training: Multiple engineers familiar with each client environment
- Escalation: Clear escalation paths for complex issues or staff unavailability
Learn More About Our Services
Explore our service offerings and downloadable resources